Privacy policy

Privacy Policy

This policy explains how EcoJoy (operated by Harbour Stone and Grow Trading LLP, 1, Dr. Sudhir Bose Road, Kolkata, West Bengal – 700023) collects, uses and protects your personal data when you visit ecojoyworld.com or buy from us. We handle your data in line with India's Digital Personal Data Protection Act, 2023 and other applicable laws.

What we collect

  • Order details: name, shipping and billing address, email, phone number and items purchased.
  • Payment: payments are processed by secure third-party payment gateways. We don't see or store your full card or bank details.
  • Device and usage data: IP address, browser, pages visited and cookies, used to run and improve the site.
  • Communications: messages you send us and your marketing preferences.

How we use it

  • To process, ship and support your orders.
  • To send order updates and respond to your queries.
  • To send offers and news, only if you've opted in. You can unsubscribe any time.
  • To prevent fraud and meet legal, tax and accounting obligations.
  • To understand how the site is used and improve it.

Who we share it with

We share only what's needed with service providers who help us run the store: Shopify (our e-commerce platform), payment gateways, courier and logistics partners, and email/SMS and analytics providers. We don't sell your personal data.

Cookies

We use cookies to keep your cart working, remember preferences and measure site performance. You can control cookies through your browser settings.

How long we keep it

We keep your data only as long as needed for the purposes above, or as required by law (for example, tax records).

Your rights

You can ask to access, correct or delete your personal data, or withdraw consent for marketing. Email consumercare@ecojoyworld.com and we'll respond within a reasonable time.

Grievance Officer

Designation: Grievance Officer
Harbour Stone and Grow Trading LLP, 1, Dr. Sudhir Bose Road, Kolkata, West Bengal – 700023
GSTIN: 19AARFH6478G1N
Email: consumercare@ecojoyworld.com | Phone: +91 91 471 443 87 (call or WhatsApp)
We acknowledge complaints within 48 hours and aim to resolve them within one month.

Changes

We may update this policy from time to time. The latest version will always be on this page.