Shipping policy

Shipping Policy

We currently ship across India. We don't ship internationally at this time.

Shipping charges

• Free shipping on all orders of ₹399 and above (20 and 30-pod packs ship free).
• Orders below ₹399: flat ₹49.

Dispatch & delivery

• Orders are dispatched within 1–2 business days from Kolkata.
• Delivery usually takes 3–7 business days depending on your pin code. Remote areas may take longer.
• You'll receive a tracking link by email or SMS once your order ships.

Delivery issues

• Please check your package on delivery. If it's damaged, leaking or incomplete, contact us within 48 hours (see our Refund Policy).
• If your order hasn't arrived within 10 business days, write to consumercare@ecojoyworld.com and we'll chase it with the courier.
• Make sure your address and phone number are correct at checkout. We can't be responsible for delays caused by incorrect details.

Safe handling

Laundry pods are packed in a resealable, child-resistant pouch. Store them out of reach of children as soon as your parcel arrives.