Terms of service

Terms of Service

These terms apply to your use of ecojoyworld.com and any purchase you make from us. The website is operated by Harbour Stone and Grow Trading LLP ("EcoJoy", "we", "us"), 1, Dr. Sudhir Bose Road, Kolkata, West Bengal – 700023, GSTIN 19AARFH6478G1N. By using the site or placing an order, you agree to these terms.

Products

  • EcoJoy Intelli Pods are liquid laundry detergent capsules for use in washing machines. Always follow the directions and safety information on the pack.
  • Product images are for illustration. Actual packaging may vary slightly.
  • Keep pods out of reach of children and pets. Do not pierce, cut or ingest.

Prices & payment

  • All prices are in Indian Rupees (₹) and include applicable taxes. The selling price will never exceed the MRP printed on the pack.
  • We may change prices at any time, but the price you pay is the one shown at checkout when you place your order.
  • Payment is processed securely by third-party gateways.

Orders

  • Placing an order is an offer to buy. We may accept or decline it, for example if stock runs out, the price was displayed in error, or we suspect fraud. If we cancel a paid order, we'll refund you in full.
  • Shipping, returns and refunds are covered in our Shipping Policy and Refund Policy, which form part of these terms.

Use of the website

  • Don't misuse the site, attempt to access it without authorisation, or use it for anything unlawful.
  • All content on this site, including the EcoJoy name, logo, images and text, belongs to us or our licensors. Please don't copy or reuse it without permission.

Liability

We're responsible for supplying products as described and fit for their intended use. To the extent allowed by law, we're not liable for losses caused by misuse of the product, failure to follow pack instructions, or events outside our reasonable control. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

Governing law

These terms are governed by the laws of India. Any disputes are subject to the jurisdiction of the courts at Kolkata, West Bengal.

Contact & grievances

Email consumercare@ecojoyworld.com or call +91 91 471 443 87 (call or WhatsApp). Grievance Officer details are set out in our Privacy Policy.