Refund policy

Returns, Replacements & Refunds

EcoJoy Intelli Pods are a household cleaning product. For safety and hygiene reasons, we can't take back opened packs. If something is wrong with your order, we'll make it right.

Damaged, leaking, wrong or missing items

• Tell us within 48 hours of delivery at consumercare@ecojoyworld.com or +91 91 471 443 87 (call or WhatsApp).
• Include your order number and a clear photo or unboxing video showing the issue.
• Once verified, we'll send a free replacement or issue a full refund, whichever you prefer. You won't need to send the damaged product back unless we ask.

Unopened packs

• You can return an unopened, sealed pack within 7 days of delivery.
• Email us first to arrange the return. Items sent back without contacting us can't be processed.
• Once we receive and check the pack, we'll refund the product price. Original shipping charges (if any) are non-refundable.

Non-returnable

• Opened or partly used packs, unless the product was faulty on arrival.
• Packs damaged through misuse or improper storage after delivery.

Refund timelines

Approved refunds are processed within 5–7 business days to your original payment method. Your bank or payment provider may take a few more days to show the credit.

Cancellations

You can cancel free of charge before your order is dispatched. Email or call us with your order number. Once shipped, the returns terms above apply.

Questions? Write to consumercare@ecojoyworld.com — we're happy to help.